Production terms
Quotes and pricing
Quotes are prepared from your submitted specifications and are typically returned within 12 business hours. Quotes are valid for 30 days. Pricing is determined by components, customization, and quantity. Placing your finished artwork on your mockup and proof is included; design work performed by our studio bills at $250 per hour in 15 minute increments, added to your invoice. Custom production begins at 50 paddles. Thermoformed constructions generally start around 100 units, custom colored edge guards are produced in minimum lots of 1,000 guards (the paddle run itself can be smaller, with the guard lot priced on the quote), custom grip tape runs 500, finishing options (neck bands, grip caps, edge guard logos) 100, and packaging carries its own minimums.
Proof approval
Every production run begins with a photoreal mockup of your paddle with your graphics applied, refined with you and provided before any production payment. Production does not begin until you approve the proof in writing. You are responsible for confirming the accuracy of artwork, spelling, and colors on the approved proof, and for holding the rights to any artwork you submit.
Production and delivery
Factory production begins after payment and final artwork approval: cold pressed in approximately 12 business days, thermoformed in approximately 25 business days. Shipping is separate and delivered duty paid: Air Express DDP in approximately 7 to 10 days, Sea Freight DDP in approximately 30 to 40 days, subject to final factory confirmation. Orders are quoted landed to your door with production, freight, tariffs, and customs accounted for upfront. Approximately 90 percent of normal orders fall within expected timing; Chinese holidays, material availability, and highly customized projects can alter schedules. Your molds, artwork, and approved proof stay on file, and remaining component stock, including edge guard lots and packaging, is held for your future orders, so reorders skip setup and can be expedited to keep your paddles in stock.
Artwork, tolerances, and variation
You are responsible for owning or holding permission to use all artwork, logos, and marks you submit, and for their intellectual property compliance. Screen to print color variation and normal production to sample variation are inherent to manufacturing; material lots, including carbon fiber rolls, vary within normal ranges. Certification testing and fees are separate from manufacturing, and certification approval is never guaranteed.
Material availability and substitution
If a specified material becomes unavailable within your production window, we will propose the closest available equivalent and obtain your written approval before substituting. We do not substitute materials silently.
Change orders
Changes requested after proof approval are change orders. We will confirm any effect on pricing and timeline in writing before proceeding, and work already performed, including design time, completed production stages, and procured components, is billable.
Cancellation
Orders may be cancelled in writing before proof approval, with payments refunded less work already performed, including design time, sample costs, and procured components. Because every run is manufactured to your specification, orders cannot be cancelled once production begins, and completed custom goods are not returnable except under the inspection and warranty terms above.
Risk of loss and delivery
Quoted pricing is landed to your door, and we manage freight, customs, and import handling. Risk of loss passes on delivery to your specified address. Report shipping damage within the 7 day inspection window.
Governing law
These terms are governed by the laws of the State of Ohio. Larger and enterprise programs may be governed by separate written agreements, which control where they conflict with this page.
Payment
Production orders are invoiced and paid through Stripe. Orders under $5,000 are paid in full at order. Orders of $5,000 or more are paid 50 percent plus shipping cost at order, with the remaining 50 percent due before shipment. Expedited orders are paid in full at order. Card payments carry a 3.5 percent processing fee; ACH bank payments carry a 1.5 percent processing fee. Fees are itemized on your invoice.
Satisfaction guarantee, inspection, and warranty
We stand behind every run with a satisfaction guarantee. Inspect your shipment within 7 days of delivery for print errors, obvious manufacturing defects, or other problems, and report any issues to info@impactpaddle.com with your order details and photos of the affected units.
Beyond the inspection window, every paddle is covered by a 1 year manufacturer defect warranty against delamination, edge guard failures, and similar manufacturing defects. At our discretion we will refund or replace affected paddles. The warranty covers manufacturing defects, not normal wear or damage from play or misuse.
USAP approval
Paddles are built within USAP standards. Carrying the USAP Approved mark requires co-branding; ask us about the approval pathway for your line.